FAQs
Last updated: Sep 1, 2024
On this page, you will find answers to the frequently asked questions about PHAIGINA. We also update the information regularly, and here are four categories to help you find your issue topics.
Warranty
We sell electronic devices and chairs, and we care for them as well.
Do Chairs Come with a Warranty?
Yes, they have. We offer a 2-year warranty on all chairs we sell. Our warranty period includes a free replacement service if a part fails.
Replacement include:
- Armrests
- Gas lift
- Metal base
- Casters
For more information, please visit Warranty Policy to learn more.
Do Electronic Devices Come with a Warranty?
Yes, they have. We offer a 1-year warranty on all devices we sell. Our warranty period includes one free replacement.
For more information, please visit Warranty Policy to learn more.
Delivery
How and where we can ship.
Where Can We Ship?
We ship products to Taiwan and the United States for sale on our website.
Once you enter the checkout page, you can select the corresponding shipping options .
For more information, please visit Shipping Policy to learn more.
How Do We Ship?
As a default, we use a Home Delivery Service, and delivery times will be different between Taiwan and the United States.
In addition, we can adjust the shipping method according to your needs. Let us know if the method is feasible first.
For more information, please visit Shipping Policy to learn more.
How to Track?
You will receive a tracking number to both your email address and account.
It is also possible to check the corresponding progress through 17TRACK.
Change of Shipping Address Possible?
Yes, you can change it. Please send the request within 48 hours after ordering.
Before shipping, we can update your shipping address for free, after shipping, we may charge a service fee.
For more information, please visit Shipping Policy to learn more.
Payment
The payment methods are available for orders.
PayPal Account
The transaction can be completed using a PayPal account.
For more information, please visit Payment Method to learn more.
Credit Card or Debit Card
Transactions can be completed with credit cards and debit cards through PayPal.
For more information, please visit Payment Method to learn more.
Refund
Make a good purchase.
Can I Return and Get a Refund?
Refunds and returns are available.
We offer a cooling-off period for all products sold on our website. During this period, applications are eligible for a full refund, though there will be requirements regarding the product's integrity.
For more information, please visit Refund Policy to learn more.
Need Help
Use the email box on the right corner to send your inquiries instantly or use the Contact Us form to provide a detailed description of your inquiry.