FAQs
On this page, you will find answers to the frequently asked questions about PHAIGINA. We also update the info regularly, and here are four categories to make it easier for you to find your issue topics.
Warranty
Product and service information that we provide.
About Gaming Chairs
If a part does not work, we will offer a free replacement service within a limited timeframe.
Replacement include:
- Armrests
- Gas lift
- Metal base
- Casters.
For more information, please visit Warranty Policy to learn more.
About Casual Chairs
Answer
About Gamepad
Answer
About Service Duration
2 years warranty.
Once your product has been delivered as a success, time begins to tick. During this period, we will provide you with a free replacement and related after-sales service.
For more information, please visit Warranty Policy to learn more.
Delivery
Where we ship from and how we ship.
About Shipping Fees
You won't be charged shipping fees when you order from us. However, we only provide one shipping option at the moment. The logistic partners we work with provide us with a perfect service.
For more information, please visit Shipping Policy to learn more.
Where We Ship
We usually ship products from our overseas warehouse in the United States. If there is not enough stock, the products may be shipped from China instead. Before this happens, we will inform you when you place an order.
For more information, please visit Shipping Policy to learn more.
How to Track Status
Visit the Track Order page or use your account (Register) to track your order.
For more information, please visit Shipping Policy to learn more.
How to Change the Address
Please send the request within 1-2 business days. Before shipping, you may change the address for free. After shipping, we may charge some fees for the change.
For more information, please visit Shipping Policy to learn more.
Payment
What payment methods do we offer.
How to Accept Payments
We accept PayPal and Credit card payments for now. All transactions are finished by PayPal.
For more information, please visit Payment Method to learn more.
What is the Checkout Currency
Checkout is processed in USD for all orders. Therefore, all our products on the web are denominated in USD
For more information, please visit Payment Method to learn more.
Refund
About cooling-off period and not satisfied with the product.
How Long About Cooling-off Period
30-day cooling off period.
If you are not satisfied with the product, you can return it within 30 days for a refund with no charge fees. If you wish to return an item, please Contact Us first so that we may explain the process to you.
For more information, please visit Refund Policy to learn more.
Need Help
Send your messages to the contact page, and we'll get back to you within 6-8 hours.