Payment Method

To ensure your shopping journey is seamless and secure, PHAIGINA offers multiple internationally certified payment gateways to safeguard the integrity of every transaction.

Currency & Settlement

• Base Currency: All product prices on this website are listed in New Taiwan Dollars (TWD/NTD).
• Exchange Rates: If you are transacting with a non-TWD credit card, the final settlement amount will be determined by your issuing bank based on the exchange rate at the time of the transaction.

Flexible Payment Methods

Upon reaching the checkout page, please complete your shipping information, select a delivery method, and apply any discount codes. We offer the following options based on your location:

• Domestic Customers (Taiwan): We recommend choosing ECPay. This gateway supports major credit cards from Taiwanese banks, including Visa, MasterCard, and JCB.
• International Customers: Please select PayPal. This platform supports major international credit cards and provides dual-layer protection for cross-border transactions.

Security Tip: For transaction security, we recommend that your Billing Name and Address match your Credit Card Information. PHAIGINA reserves the right to cancel orders that do not meet our security audit standards.

Troubleshooting

If your transaction is not successful immediately, it may be due to one of the following common scenarios:

• The credit card has expired.
• The transaction amount exceeds your credit limit or available funds.
• Daily transaction limits set by your bank have been reached.
• Connection issues caused by an unstable network environment.

Recommendation: If a credit card authorization fails, we suggest contacting your issuing bank to identify the cause or attempting to use a different card.

Invoices & Receipts

In our commitment to environmental sustainability and streamlined processes, we do not proactively include printed receipts with shipments.

• Digital Receipts: If you require a receipt for accounting or record-keeping purposes, please leave a note in the "Order Remarks" section during checkout or contact our support specialists directly. We will be happy to issue a digital receipt for you.