Refund policy

Policy Points

• 30-Day Appreciation Period (US & International)
• Four-Step Seamless Return Process
• Supplemental Refund Processing Terms
• Refund Status Inquiries

Last Updated: April 4th, 2026

Dear Players,
Thank you for choosing PHAIGINA. Your satisfaction is as vital to us as our shared passion for the art of combat. Should your recent acquisition fail to fully meet your expectations, we invite you to let us know. We are more than happy to provide you with a refined and comprehensive return and refund service.

We understand that the pursuit of excellence leaves no room for imperfection. To support our global community, we offer an extended 30-day appreciation period for our US. Should any aspect of your purchase prove unsatisfactory during this time, you may enjoy our complimentary return and exchange services. Every ounce of your obsession deserves to be treated with elegance.

Appreciation Period Details

Upon receipt of your ordered items (based on the courier’s tracking status), if you are not satisfied, we accept your application for a return and refund. PHAIGINA will cover all return shipping costs.

• US & International Customers: You have a 30-day appreciation period starting from the day you receive the product.
• Product Integrity: Maintaining the integrity of the product is essential to exercising your right to return or exchange.
• Return Conditions: Items must be in perfect condition, with packaging as complete as possible and no damaged parts. If our return center detects signs of man-made damage, a corresponding repair fee may apply.
• Application Window: Please ensure your request is submitted within 45 days of placing your order (extended for international logistics).

Important Note: We do not accept items sent back without a pre-approved return request.

Four-Step Seamless Return Process

The process remains the same, maintaining our high-efficiency response time

• Inquiry: Contact us via email or our website’s contact page. Provide your Order Number and Purchase Email. We typically provide personalized guidance within 4-6 hours.
• Verification: Provide photos or videos of the item. Once verified, we will arrange your return options. PHAIGINA covers all shipping costs.
• Return: Follow the provided instructions to arrange for a courier or send the item back.
• Refund: Once the item is received, funds are typically returned to your original payment method within 1-2 business days.

Supplemental Refund Processing Terms

Generally, refunds are finalized within 1-2 business days after we confirm receipt of the returned item. Depending on your order stage, the following scenarios apply:

• Within 24 Hours: Instant Full Refund If you apply within this window, the item usually has not entered the shipping process. We will issue a full refund immediately, with funds expected to return to your original account within 24 hours.
• After Dispatch: Considerations on Transition If the item has already left our warehouse, a partial service fee may be incurred to cover logistics and administrative costs. We sincerely suggest that if the item is already in transit, you receive and inspect it personally before deciding to initiate a return.
• Upon Receipt: Preserving the Value Once you have officially signed for the item, please follow the "Four-Step Process" above. To ensure full refund protection, please maintain the original integrity of the product and its packaging. This is a sign of respect for the piece and a mutual guardian of this shared taste.

Refund Status Inquiries

We understand that the flow of value is important to you. Please refer to the following regarding your refund progress:

• Original Payment Method: All refunds will be returned directly to the original payment method used, ensuring the security and purity of the transaction.
• Processing Lead Times: If the funds do not appear immediately after receiving our notification, it is likely due to varying processing times between financial institutions. We recommend contacting your card-issuing bank or payment provider to verify the transaction status.
• Dedicated Support: If the funds have not returned as expected after the steps above, please contact PHAIGINA directly. We will intervene and track the progress immediately, dedicated to resolving your issue and safeguarding your rights.