We offer secure, internationally recognized payment gateways to ensure your transaction is protected:

• Global Customers: We primarily support PayPal, which offers an extra layer of security for cross-border transactions and supports major international credit cards.
• Taiwan Customers: ECPay is available, supporting Visa, MasterCard, and JCB.
• Note: We currently do not offer installment payment plans.

Common reasons include: expired card, insufficient funds, reaching your bank's daily transaction limit, or unstable network connections.

We recommend contacting your issuing bank for details or trying a different card. For alternative payment inquiries, please reach out to our concierge via the Contact Us page.

PHAIGINA is committed to making collecting accessible. Currently, we offer Complimentary Shipping to the contiguous United States.

Note: We currently do not offer delivery services to AK, HI, PR, VI, GU, AS, MP, AE, and AP.

Visit Shipping Policy to know more.

No.

To ensure the safety and secure signature of your acquisitions, we cannot deliver to P.O. Box addresses. Please provide a physical street address at checkout to avoid shipping delays.

Our collections are sourced directly from premier studios and dispatched via international express to your doorstep:

• Processing Time: 1-2 business days for quality inspection and professional packaging.
• Transit Time: 7-8 business days via our premium courier partners.
• Total Estimated Delivery: You can expect your acquisition to arrive within 8-10 business days after your order is confirmed.

Once your package has been dispatched, you will receive an automated email containing your tracking number. You can monitor your shipment’s coordinates through your member account or via the 17TRACK page.

Address modifications are free of charge if requested within 2-48 hours of placing your order (before dispatch). Once the item has entered the international shipping process, any additional rerouting fees incurred will be the buyer's responsibility.

We offer an extended 30-day Return Period for our US and International collectors. As long as the item remains in its original, complete condition, you may initiate a return request within this timeframe.

Please get in touch with us directly with your Order Number, account email, and clear photos of the product. Our team will assess the item’s condition and guide you through the return process.

For full details, please see our Return Policy.

Cancellation requests must be submitted within 24 hours of purchase for a full refund. If the item has already been dispatched, a partial service and restocking fee may apply.

We provide a comprehensive One-Year Warranty.

Starting from the date of delivery, if the item experiences defects or malfunctions under normal use (non-human factors), we will provide replacement parts and technical support.

Our warranty is designed to ensure the functional integrity of products. We provide complimentary replacement parts for damaged components. For specific terms, please refer to our Warranty Service page.

PHAIGINA selects only high-quality production partners. Currently, our collections are primarily manufactured in China and undergo rigorous quality control (QC) by our team before dispatch.

While we strive for absolute accuracy in our photography, please be aware that actual colors may vary slightly due to individual monitor settings and calibrations.