FAQs
Last updated: Sep 1, 2024
On this page, you will find answers to the frequently asked questions about PHAIGINA. We also update the information regularly, and here are four categories to help you find your issue topics.
Warranty
All of our products come with a warranty, which varies from product to product.
Do Chairs Come with a Warranty?
Yes, they have. We offer a 1-year warranty on all chairs we sell. Our warranty period includes a free replacement service if a part fails.
Replacement includes:
- Armrests
- Gas lift
- Metal base
- Casters
For more information, please visit the Warranty Policy to learn more.
Do Entertainment and Accessories Products Come with a Warranty?
Yes, they all have. We offer a 1-year warranty for all products we sell.
For more information, please visit the Warranty Policy to learn more.
Delivery
How and where we can ship.
Where Can We Ship?
As a default, we can ship products to Taiwan and the United States.
Shipping options are available once you reach the checkout page.
For more information, please visit the Shipping Policy to learn more.
How Do We Ship?
As a default, we use a Home Delivery Service, and delivery times will be different between Taiwan and the United States.
Additionally, we can adjust the shipping method to suit your needs. Let us know if the method is feasible first.
For more information, please visit the Shipping Policy to learn more.
How to Track?
You will receive a tracking number to both your email address and account.
It is also possible to check the corresponding progress through the 17TRACK.
Change of Shipping Address Possible?
Yes, you can change it. Please send the request within 48 hours after ordering.
Before shipping, we can update your shipping address for free, after shipping, we may charge a service fee.
For more information, please visit the Shipping Policy to learn more.
Payment
We accept a variety of payment methods.
PayPal Account
The transaction can be completed using a PayPal account.
For more information, please visit the Payment Method to learn more.
Credit Card or Debit Card
Transactions can be completed with credit cards and debit cards through PayPal.
For more information, please visit the Payment Method to learn more.
Refund
Make a good purchase.
Can I Return and Get a Refund?
Refunds and returns are available.
We offer a cooling-off period for all products sold on our website. During this period, applications are eligible for a full refund, though there will be requirements regarding the product's integrity.
For more information, please visit the Refund Policy to learn more.